Privacy Policy
Last updated:
At Bubu Pet, we are committed to protecting your privacy and handling your personal data with care and transparency. This policy explains what information we collect, why we collect it, and how we use it.
1. Who We Are
Bubu Pet is an independent veterinary practice located at 29 Glenfield Road East, Leicester, LE3 5QW. We are the data controller for the personal information you provide to us. You can contact us at [email protected] or by calling 01165 078657 (landline) or +44 (0) 7752748702 (WhatsApp).
2. Information We Collect
We may collect and process the following personal data: contact details (name, email, phone, address), pet information (name, species, breed, age, medical history), appointment and consultation records, financial information, communications, and anonymised website usage data.
3. How We Use Your Information
We use your personal data to provide veterinary care, manage appointments and reminders, process payments, respond to enquiries, comply with legal and regulatory obligations, and improve our services. We will never sell your personal data to third parties.
4. Legal Basis for Processing
We process your personal data under the following lawful bases (UK GDPR Article 6): Contract — to fulfil our veterinary services agreement; Legal obligation — to comply with RCVS record-keeping requirements; Legitimate interests — to manage our practice and communicate with clients; Consent — where you have explicitly agreed.
6. How Long We Keep Your Data
We retain clinical records for a minimum of seven years from the date of last treatment (or until a minor reaches the age of 25), in line with RCVS guidance. Contact and financial records are kept for six years for legal and accounting purposes.
7. Your Rights
Under UK GDPR you have the right to access, rectify, erase, restrict, port and object to processing of your personal data, and to withdraw consent where processing is based on consent. To exercise any of these rights, please contact us at [email protected]. We will respond within one calendar month.
9. Data Security
We take appropriate technical and organisational measures to protect your personal data against unauthorised access, loss or disclosure. Our systems are password-protected and access is restricted to authorised staff only.
10. Complaints
If you have concerns about how we handle your personal data, please contact us at [email protected]. You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk or by calling 0303 123 1113.
11. Changes to This Policy
We may update this Privacy Policy from time to time. The date at the top of this page shows when it was last revised. Continued use of our services after any changes constitutes acceptance of the updated policy.
Questions about this policy?
If you have any questions or wish to exercise your data rights, please get in touch.
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